Now we’re talking - Sorted Money Week 2019

Now we're talking - 30 TVC

Now we're talking - 30 TVC

Financial Capability Summit

Held every two years, the CFFC's Financial Capability Summit gives people a chance to share their challenges and successes as they create sustainable behaviour change in New Zealander. The latest Summit was held in Auckland in June 2018, and was opened by the Minister of Commerce and Consumer Affairs, Hon. Kris Faafoi. The two-day event brought together more than 300 people from industry, government, and community groups to network and share stories as they worked together on the complex job of building financial capability.

Elder Abuse Response Service

In response to the serious and growing problem of elder abuse, the Office for Seniors (MSD) established The Elder Abuse Response Service in July 2017. This new service puts the victims of elder abuse first. The cornerstone of the service is a free and confidential 24/7 helpline (0800 326 6865), staffed by registered nurses who listen and assist callers, whether they're the victim or someone who’s concerned that abuse may be suffered by a friend or family member. Callers are then guided to specialist elder abuse services in their region to get the help they need.

Fraud Prevention Certificate

Up and down the country, New Zealanders are helping to fight crime by spotting potential frauds and scams before they claim another victim. The CFFC and the Police created the Fraud Prevention Certificate to recognise and honour those New Zealanders whose quick thinking and action helped to keep fellow Kiwis safe from financial abuse.


MoneyMates is a programme of peer-led sessions where participants talk openly about money and finances. Instead of focusing on details of their own debt, participants share perspectives about the choices they make and the way they behave with money. By meeting other people going through the same experiences, participants learn together, build support networks, and gain control over their financial lives. MoneyMates is delivered by budgeting and financial capability services funded by the Ministry of Social Development.

MoneyMates Champion Jay Hargreaves shares the experience

MoneyTalks Helpline

Launched in July 2018, MoneyTalks is free helpline for anyone struggling with money. Designed as a first port of call, MoneyTalks helps individuals or families struggling to pay bills, being pressured to make an instant financial decision, or simply needing information for themselves or someone else. Trained financial mentors can be reached by freephone (0800 345 123), text (4029), email ( or live chat ( MoneyTalks mentors can give advice over the phone, or refer a caller to the right support service in their local community.

Watch the videos from the 2018 Summit

Summit Highlights

Summit Highlights

Research That Matters


Building Resilience with Emergency Savings

Navigating the Financial Capability Waters for Māori and Pacific Communities