The Talk pillar aims to create a cultural shift where it’s easy to talk about money. Money has traditionally been regarded as a taboo subject. We’d like to see that change.

For more information about Talk and our other pillars, please download the National Strategy document by clicking the image below.

Talk National Strategy for Financial Capability June 2015 4
Download the document.

Financial Capability Summit

CFFC Summit Minister 1 300pxFinancial capability is an issue for all New Zealanders. An ageing population and increasing demands on the public purse means that New Zealanders need the ability to provide for themselves out of their own savings more than ever before. Raising the financial capability of New Zealanders relies on government, community and the private sector working together to have the biggest impact.

Held every two years, the Financial Capability Summit gives people a chance to share their challenges and successes as they create sustainable behaviour change in New Zealanders’ financial capability. The latest Summit was held in Auckland in June 2018, and was opened by the Minister of Commerce and Consumer Affairs, Hon. Kris Faafoi (above). The two-day event brought together more than 300 people from industry, government, and community groups to network and share stories as they worked together on the complex job of building financial capability. 

Watch the videos from the 2018 Summit

Click here to read about the 2018 Financial Capability Summit

Navigating the financial capability waters for Māori and Pacific communities

Our Manukura Manager, Alexander Stevens, led this workshop, which brought together people working with Māori and Pacific communities to help raise their financial capability. Discussion points included the challenges, ways forward, and what retirement looks like to members of these communities. Click here to see all four videos

Sorted Money Week

Sorted Money Week is CFFC’s annual event that focuses national attention on personal finance. CFFC provides the motivation and resources for organisations across New Zealand to run events focused on financial capability, such as seminars, competitions and quizzes. Organisations across the country get involved, including government agencies, banks, schools and community groups, showing how we can work together to make life better for many New Zealanders by helping them improve their financial capability.

Check out video footage from money week 2017:

Elder Abuse Response Service

In response to the serious and growing problem of elder abuse, the Office for Seniors (MSD) established The Elder Abuse Response Service in July 2017. This new service puts the victims of elder abuse first. The cornerstone of the service is a free and confidential 24/7 helpline (0800 326 6865), staffed by registered nurses who listen and assist callers – whether they are the victim or someone who’s concerned it might be happening to a friend or family member. Callers are then guided to specialist elder abuse services in their region to get the help they need.

Fraud Prevention Certificate

Up and down the country, New Zealanders are helping to fight crime, by spotting potential frauds and scams before they claim another victim. CFFC and the Police created the Fraud Prevention Certificate to recognise and honour those New Zealanders whose quick thinking and action helped to keep fellow kiwis safe from financial abuse.

Money Mates

MoneyMates is a programme of peer-led sessions where participants talk openly about money and finances. Instead of focusing on details of their own debt, participants share perspectives about the choices they make and the way they behave with money. By meeting other people going through the same experiences, participants learn together, build support networks, and gain control over their financial lives. MoneyMates is delivered by budgeting and financial capability services funded by the Ministry of Social Development.

MoneyMates Champion Jay Hargreaves sharing the experience gained.

MoneyTalks Helpline

Launched in July 2018, MoneyTalks is free helpline for anyone struggling with money. Designed as a first port of call, MoneyTalks helps individuals or families struggling to pay bills, being pressured to make an instant financial decision, or simply needing information for themselves or someone else. Trained financial mentors can be reached by freephone (0800 345 123), text (4029), email ( or live chat ( MoneyTalks mentors can give advice over the phone, or refer a caller to the right support service in their local community.