Forum addresses retirement village issuesPosted to Financial Capability Retirement Section on 21-11-2016
The Commission has held its second annual retirement villages stakeholders’ forum in Auckland.
The event was opened by the Retirement Commissioner, Diane Maxwell, and drew together people from nearly every sector of the industry, including operators, village managers, developers, Retirement Villages Association members, residents and statutory supervisors.
Representatives of government agencies also attended, as well as Age Concern, Grey Power and Senior Line.
Troy Churton, the Commission’s national manager retirement villages, said: “Our forum is the ideal opportunity for diverse sector groups, some with very disparate interests, to share information and test our thinking about topical issues in the retirement village industry.
“From a monitoring perspective, the day was invaluable and everyone engaged. The reviews to date have shown people were highly satisfied and have encouraged us to continue to hold this sort of event in the future.”
The issues covered included changes to the complaint process; monitoring the effectiveness of independent legal advice for intending residents; plans for a plain English review of the Code of Practice; and improving awareness about the role of the statutory supervisor.
The forum also discussed some of the implications for the retirement village industry of the rising demand of aged care and how this could be paid for.
More information about the Commission’s work and responsibilities around retirement villages, including a new video for people thinking of moving to a village, is available here: www.cffc.org.nz/retirement/retirement-villages.
Next: The juggling’s over