Monitoring and Reports

Retirement Villages

The Retirement Commissioner monitors the effects of the Retirement Villages Act 2003.


An independent monitoring programme began in 2008, with reports on the following focus areas:

  • 2017–18: The effectiveness of statutory supervision

  • 2016–17: The effectiveness of independent legal advice

  • 2014–15: The disputes process

  • 2011: Residents

  • 2010: Owner-operators

  • 2009: Statutory supervisors

Monitoring reports are available here.

Complaint data


Since 1 April 2017 the Commissioner receives six-monthly reports from operators of all registered retirement villages about any formal complaints they have received in the preceding six-month period. CFFC collects this information as part of its monitoring function under the Retirement Villages Act. 

Each operator reports about the number of formal complaints during the six-month period, classification, resolution rate and information about the outcome. The operator also reports how many formal complaints were referred to either a statutory supervisor or mediator.

The Commissioner uses this information to monitor trends and any concerns or issues in the industry and to inform the minister. CFFC publishes a summary of the information received but does not publish the identity of any complainant or village.