Reporting for Operators

Online complaint reporting is currently closed

Reporting period 1 April 2019 - 1 October 2019.

Our online reporting portal will remain open until 10 November for the period 1 April 2019 - 1 October 2019.

Complaint Management Portal user-guide videos

Creating an account

Creating an account

Creating a complaint

Submitting a report

Resetting your password


  • If you are a new Village Operator who hasn’t used this portal previously please create an account. Once this is done all subsequent reporting will be easy.

  • If you are a Village Operator who used the Portal in the previous reporting period but has forgotten your password you can reset it here
    [NOTE: Please make sure you re-enter your new password when you sign in after changing your password. This will update the login information saved in your browser.]

  • For complaint management portal orientation we recommend you view the user-guide videos and the online User Guide

  • Complaint Management Portal user-guide video links:

For any general queries, please contact:

National Manager Retirement Villages
Troy Churton
P/ +64 21 042 1110