Reporting for Operators

Online complaint reporting is now open

Our online reporting portal for the period 1 October 2018 – 1 April 2019 is now open and will remain open until the 10th of May.


  • If you are a new Village Operator who hasn’t used this portal previously please create an account. Once this is done all subsequent reporting will be easy.

  • If you are a Village Operator who used the Portal in the previous reporting period but has forgotten your password you can reset it here
    [NOTE: Please make sure you re-enter your new password when you sign in after changing your password. This will update the login information saved in your browser.]

  • We recommend you use the online User Guide.


For any general queries, please contact:
National Manager Retirement Villages
Troy Churton
P/ +64 21 042 1110